Frequently asked questions
What consumers have asked us...
Q: What is Smeeple?
Q: What does Smeeple mean?
Q: How do I book a session with an expert?
Q: What if I need to reschedule or cancel a session?
Q: How do I prepare for an upcoming session?
Q: Can I communicate with the expert before a session?
Q: Are there things I shouldn't discuss during a session?
Q: Do I need to be on WiFi?
Q: What if I run into technical issues before/during a session?
Q: Will I receive a recording or transcript of the session?
Q: How do I watch a previous session's recording?
Q: What if I'm dissatisfied with a session?
Q: How are the experts verified?
Q: How do I refer an expert to Smeeple?
Q: Can I be an expert if I live outside the United States?
Q: What payment types are accepted?
Q: How is my privacy protected?
Q: What are the safety guidelines?
What experts have asked us...
Q: Is there a fee to join Smeeple?
Q: How do I sign up as an expert?
Q: How does the verification process work?
Q: How long will it take for my account to be reviewed?
Q: What is the difference between a private profile and a public profile?
Q: What happens when someone books a session with me?
Q: What if I need to reschedule or cancel a session?
Q: Are there things I shouldn't discuss during a session?
Q: What happens if I'm unable to assist a consumer?
Q: What advice do you have for receiving high ratings from consumers?
Q: What if I run into technical issues before/during a session?
Q: How do I get paid?
Q: If a consumer doesn't show up, do I still get paid?
Q: How can I use my profile as both an expert and a consumer?
Q: Who can I reach out to for help with my account?