Get 25% Off
your next session
FAQs
A:
Smeeple is a platform that connects people to subject matter experts (SMEs), through video conferencing, to gain knowledge, skills, and insight.
A:
A SME is a subject matter expert who has built competencies in their field of expertise, through years of learning and experience. SME + PEOPLE = SMEEPLE
A:
You can easily book a session with an expert through our website or the Smeeple app. Just go to the expert or athletes profile and pick a time that works for you. Once your appointment is confirmed, your 1:1 video call will take place directly within the Smeeple app—no need to download additional software or click any links sent via email.
A:
Make sure to cancel within four hours to avoid being charged. If you don't, the payment will still go through to ensure the expert is fairly compensated. To cancel, simply go to your appointment in the Meet tab on the Smeeple app. You can also rebook your session after canceling.
A:
Yes, it is important to ensure you are set up for your session. A few helpful hints:
- SMEs will leave up to 5 booking tips which appear during the checkout flow.
- You can leave notes during the checkout to better prepare the type of questions you will be asking the SME.
- You will be able to type in a chat box and share attachments with the SME during the call.
- A history of the chat is available from the session once it has ended.
A:
Experts are here to provide you with expertise in their respective category. Stick to discussing the category you booked an appointment for, to get the most out of your session.
A:
To ensure a successful session, it's essential to have a stable connection over WiFi or cellular data. It's important to note that if you're using cellular data to connect, your service provider may charge you for data usage. So we recommend a WiFi connection, for the best experience and to avoid potential charges.
A:
Smeeple is FREE to join. We believe being fair is the only way to be, and so we only make money if our experts make money. We have a 10% commission fee, per booking. This rate is up to 40% lower than other industry marketplaces because we believe in building this community together. Help us by sharing Smeeple with other experts you know, so that we can win together.
A:
Becoming an expert is very simple. We built a program that takes you step-by-step through the process. We'll only ask for details that are relevant to the platform, and ask you to agree to our policy. Our passion is spreading knowledge and expertise - thankful that you want to be part of this! Simply go to the expert page on our website and click apply.
A:
As the founder once said, "Just because you played high school basketball doesn't make you an expert". We're requesting info during your profile build, to proves who you are. There are several ways to help prove you're an expert — work experience, business ownership, education, training, etc. We've simplified the verification process, and will expedite our response if you've met the necessary standards to have a profile.
A:
Our goal is to review your account, and have an answer, within 24-48 hours.
A:
We want everyone to be part of the Smeeple community. That's why all experts get access to a private profile. A select number of experts, in each category and that meet our top qualifications, have access to a public profile.
Private - You'll be able to share your profile, book sessions, and get paid within your personal network. That means you can have video sessions with your current clients, and social media followers. We've made it easy by giving you a share feature on your profile. You can post on your social media, email, or website — helping you attract new clients too.
Example: Social media influencer connecting with followers, or a small business owner holding virtual sessions, instead of driving to the client.
Public - This includes all the benefits of a private profile, but your profile is visible when customers search for experts within the Smeeple app.
Example: If someone needs a plumber and searches for listings in that category, they'll be able to find your profile.
A:
Once someone books a session with you, we'll send you an email and a text message notification immediately. Check the notes section of your appointment, found in the Smeeple app, to see if the consumer left any helpful information to help prepare you for your appointment.