Smeeple is FREE to join. We only make money if our experts make money. We believe being fair is the only way to be. For any booking, we take 10% commission. This rate is up to 40% lower than other marketplaces, because we believe in building this community together. Help us by sharing Smeeple with other experts you know, so that we can win together.

Becoming a SME is very simple. We built a program that takes you step-by-step. We will only ask for details that are relevant to the platform (and allow consumers to make the best choice possible), and ask you to agree to the Terms and Conditions and Expert Agreement. You'll be able to see your profile once you build it to make sure you like it.

Once someone books an appointment with you, we'll send you an email notification immediately. Have your email notifications (and push notifications) on so you don't miss any appointments. We're currently working on text push notifications and that feature will be available shortly.

We want everyone to be part of the Smeeple community! That's why all experts get access to a private profile. A select amount of experts in each category who meet our top qualifications have access to a public profile on the Smeeple community. Private Profile – You'll be able to share your profile (book appointments and get paid!) within your personal network. That means you can have video sessions with your current clients and social media followers. We've made it easy by giving you a share feature on your profile, so you can post on your social media, email, or website - helping you attract new clients too. Examples: Social media influencer connecting with followers, or a small business owner holding virtual sessions instead of driving to the client. Public Profile - This includes all the benefits of a private profile, but your profile is visible when customers search for experts in the Smeeple app. Example: If someone needs a plumber and searches for listings in that category, they'll be able to find your profile in the app.

As the founder once said, “Just because you played high school basketball doesn’t make you an expert”. We're requesting info during your profile build that proves who you are. There are several ways to help prove you're an expert – work experience, business ownership, education/training, etc. We've simplified the verification process and will expedite our response if you've met the necessary standards to have a profile.

You'll receive payment every week for the sessions you've held, delivered directly to your bank account. We handle all billing and payment through Stripe to ensure you get paid securely and timely at no extra cost. This way you don't have to worry about accepting cash, checks, or any 'I can't find my wallet' scenarios. If you don't have an account with Stripe, you'll create one during the profile building process. Stripe is used by over 3 million online websites – including Amazon, Apple, and Target. Please don't ask the consumer to pay for appointments via cash, check, or other websites. We want to protect the privacy of the consumer, and SMEs that ask are subject to removal from the platform.

Our goal is to review your account and have an answer in 24-48 hours (about 2 days)!

Treat others as you want to be treated. Give your best, prepare if necessary, and know the consumer has paid for your time. Treat it with value. Ask questions to ensure you're meeting the consumers needs.

You can swap from within the app.

You're there to provide expertise to the consumer, so stick to your field to ensure the consumer (and you!) get the most out of your session. We expect you to behave professionally at all times. Those who don't will be subject to removal from our site.

Contact us at support@smeeple.com or if it's a payment issue, contact Stripe directly.

Yes – as long as you log in and are on the call during your appointment time. People run late all the time, so don't assume they're not coming. The consumer has to cancel outside the four-hour appointment window to get a full refund.

You have the option to refund the individual's money, and we encourage that. We started Smeeple to help others and bring experts to people’s fingertips (that is why our transaction fee is the lowest in the industry). So, if you're unable to help them, offer to refund their money (this is not a requirement), and ask them to leave an honest, yet positive review.

Sometimes life happens, we get it. If you need to cancel, do so four hours before your appointment to be fair to the consumer. Message them as a courtesy and ask them to rebook for a different time.

Verify your signal before the call starts to ensure a smooth video session. You can sign back into your session if the video session drops. Offer a refund to the consumer in the amount that seems fair for when the call dropped – let your conscious be your guide.

Smeeple is a platform that connects consumers to subject matter experts (SMEs) through video conferencing to help them gain knowledge, skills, insight, and more about a particular topic.

Each SME goes through a vetting process that Smeeple developed. We want to ensure the right experts are selected that can best help you!

Simply browse the category of interest, find your expert, and book a time. You'll be able to pay for the session at checkout and your virtual session will be through the app.

All standard forms of payment are accepted and processed through Stripe, one of the largest online payment processing companies in the nation. If a SME asks you to pay for future appointments via cash, check, or another website, please say no and let us know by emailing support@smeeple.com. We want to protect your privacy and will contact the SME directly to resolve any confusion.

Only attachments will be able to be exchanged before the appointment. The SME may provide booking tips, which can be found in the "Meet" tab within the mobile app.

SMEs are here to provide you with expertise in their given category. Stick to discussing the category you booked an appointment for to get the most out of your session with the SME.

We understand life occurs. That's why there's no charge if you cancel the appointment 4 hours before the start of your appointment. If you do have to cancel, you'll have the option to rebook the same expert for a different time.

Verify your signal before the call starts to ensure a smooth video session. You can sign back into your session if the call drops and you're within your appointment time.

Video recordings will be available almost immediately via a link on the Past Appointment. Chat transcripts and attachments will be available via a link on the Past Appointment.

You'll have the opportunity to review the SME after the call. We hope each SME receives 5 stars, but we know that won't always be the case. Always be honest and fair so that both Smeeple and consumers know more about the SME. You can also reach out to Smeeple at support@smeeple.com

SME + PEOPLE = SMEEPLE A Subject Matter Expert (SME) is a person who has built competencies in their field of expertise through years of learning and experience.

Send them our expert sign-up page on Smeeple.com

To ensure a successful video call, it is essential to have a stable internet connection. This can be achieved through various means such as WIFI, Ethernet, or cellular data. However, it is important to note that if you are using your mobile data to connect to the internet, your service provider may charge you for data usage. Thus, we recommend monitoring your data usage or connecting to a WiFi or Ethernet network to avoid potential charges.

No private information, other than your name, is shared with either party - phone number, address, and credit card will be concealed to both sides. Our payment process is handled through Stripe, which is one of the most trusted companies in the world. Your safety is important, and we ask our SMEs to be professional at all times. If anything makes you feel uncomfortable, email us right away at support@smeeple.com. We take safety very seriously and have the ability to review all recorded sessions and written communication.

Yes, it is important to ensure you are set up for your session. A few helpful hints: * SMEs will leave up to 5 booking tips which appear during the checkout flow. * You can leave notes during the checkout to better prepare the type of questions you will be asking the SME. * You will be able to type in a chat box and share attachments with the SME during the call. * A history of the chat is available from the session once it has ended.

We currently are not available outside of the United States, but will expand availability of the platform to other countries in the future.

We recommend downloading the video from the Smeeple App to your device for the best rewatch experience.